Kech Travel Bus — customer feedback
Our customerreviews
**680 published reviews** rate Kech Travel Bus at 4.9 out of 5, for airport transfers, day trips and multi-day tours departing from Marrakech.
Verified reviews, sent by WhatsApp within 24 hours of each service.
What do our clients rate in their reviews?
Three criteria show up in 9 reviews out of 10: pickup punctuality, vehicle condition and driver welcome. Groups of more than ten people also rate how luggage gets handled during loading.
Full detail on the fleet and its equipment sits on the dedicated page, with the hold and the air conditioning listed per capacity.
What is the main weak point raised by clients?
Airport transfer delays drove most complaints before 2024. Clients reported waiting surcharges after a delayed flight. Kech Travel Bus introduced 60 minutes of free waiting time after the actual landing, billed at €8 an hour beyond that.
Since that change, airport transfer reviews mention flight-number tracking rather than a billed wait.
How are reviews collected?
A rating link goes out by WhatsApp within 24 hours of each service. The client rates and writes freely, with no incentive and no removal of negative reviews. The 680 published reviews cover services since the feedback system opened in 2019.
Samira Boukhris, in charge of agency and tour-operator accounts since 2019, oversees the review collection tied to professional bookings.
Which routes come up most in published reviews?
The Marrakech – Essaouira route and the Agafay desert day trip make up 38% of the 680 reviews. Multi-day tours to Merzouga follow with 21% of feedback, driven by the length of contact with the same driver.
The review record, by the numbers
4.9 out of 5 across 680 reviews sum up the Kech Travel Bus score. The table below breaks down the star distribution and the share of bookings made by clients already carried once before.
| Indicator | Value |
|---|---|
| Average score | 4.9 / 5 |
| Number of reviews | 680 published reviews |
| 5 stars | 625 reviews, 91.9% of the total |
| 4 stars | 45 reviews, 6.6% of the total |
| 3 stars | 8 reviews, 1.2% of the total |
| 2 stars | 1 review, 0.1% of the total |
| 1 star | 1 review, 0.1% of the total |
| Repeat bookings | 23% of bookings come from clients already carried before |
Breakdown calculated on the 680 reviews published to date, updated quarterly by the Guéliz office.
Frequently asked questions
What does Claire Béraud say about the Marrakech – Essaouira route?
Five stars on 12 March 2026, for a Hyundai Staria 9-seater on Marrakech – Essaouira: "Eight suitcases for eight passengers, all fitted with room to spare. The driver suggested the argan cooperative stop on his own, ahead of the time set in the quote."
How did Mark Tolley’s desert tour go?
Five stars on 27 February 2026, for a 3-day Merzouga tour in a 15-seater Sprinter. "1,120 kilometres and fourteen passengers, without a single extra charge at final settlement. The Tizi n’Tichka pass went by without the vehicle hesitating once."
Did Sofia Marín’s airport transfer go smoothly despite the flight delay?
Five stars on 8 February 2026, for a Ménara airport transfer in a Mercedes Vito 7-seater. "Two hours late on my flight, driver informed and waiting at the exit without billing for the wait." Flight-number tracking meant we never had to call ahead.
What do the Ouanaïm and Ferrand families make of their Ourika trip?
Four stars on 19 January 2026, for two vehicles, a 9-seater and a 12-seater, to the Ourika valley. "Seventeen people and four child seats fitted on arrival, at no extra charge." The second vehicle arrived ten minutes after the first, which delayed departure.
What stood out for Jonas Weber on the Marrakech – Ouarzazate route?
Five stars on 3 March 2026, for a 12-seater Sprinter on Marrakech – Ouarzazate. "The Tizi n’Tichka pass crossed in exactly four hours, photo stop included at the 2,260-metre summit." The driver detailed every village passed, from Aït Ourir to Amerzgane.
How did Amina Tazi’s wedding shuttle service run?
Five stars on 21 February 2026, for a wedding shuttle using two 15-seater Sprinters. "Twenty-minute rotations held all evening, one hundred and fifty guests moved with no queue at departure." Both drivers stayed reachable through the last rotation, past midnight.
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- Phone
- +212 714 29 85 18
- Office
- Avenue Mohammed VI, Guéliz — 40000 Marrakech
- Hours
- Every day, 7:00 – 23:00 (GMT+1)